Activities – Summer Activities Guide

at Winter Park Resort
Location Winter Park, Colorado
Date Posted July 11, 2019
Category Sports, Fitness & Recreation
Job Type Temporary

Description

WINTER PARK RESORT OVERVIEW:

Opened in January of 1940, Winter Park Resort is the oldest continuously operating resort in the U.S., and located just 67 miles NW of Denver, is the closest major ski resort to the City. Winter Park’s traditions are deeply rooted in railroad, logging, and the early exploration of Grand County and the local Fraser Valley. Our mission is to“create the best memories, again and again,” for our guests, our employees, our community, and our strategic partners.

Headquartered in Denver, Colorado, Alterra Mountain Company is a community of 12 iconic year-round destinations, including the world’s largest heli-ski operation. The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans five U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Deer Valley in Utah; and CMH Heli-Skiing& Summer Adventures in British Columbia. We honor each destination’s unique character and authenticity and celebrate the legendary adventures and enduring memories they bring to everyone.

POSITION SUMMARY:

Activities Guides are responsible for the safe guiding of Winter Park Guide’s guests as well as providing and coordinating adventure based activities. As a guide, you will deliver unparalleled guest service while always focusing on guest experience and safety. Guides will work a rotating schedule of guide time and store time. Winter Park Guides will tailor experiences to guests and help curate mountain experiences. This position includes a split of outdoor and indoor work as each guide will work as part of a team to achieve the overall resort goals.

ESSENTIAL DUTIES:

  • Responsible for the overall experience of Winter Park Guides guests, including on time meet up, friendly and knowledgeable service, excellent trail selection and creating a fun atmosphere.
  • Guide guests on hiking, biking, and e-bike tours at Winter Park Resort.
  • Follow all policies and procedures that are specific to the Activities Division, as well as Winter Park Resort policies and procedures.
  • Ensure compliance with all laws and company policies with respect to workplace safety and work to achieve a zero-incident safety record.
  • Understand the retail and booking process and assist guests within our store locations.
  • Have a working knowledge of RTP and other booking systems. Responsible for accepting payments and making reservations for tours.
  • Ability to sell retail and maintain a stocked inventory in a retail setting.
  • Maintain a working knowledge of activities within the resort and surrounding community. Help curate adventure experiences for guests.
  • Uphold a schedule of guiding and store hours.
  • Will adhere to direct and strict compliance with all safety standards

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position may be required to work evenings, weekends and holidays.

Office Environment:

  • Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Ability to work for extended periods of time in extreme environmental conditions skiing, riding or hiking.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Mountain Environment:

  • The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
  • The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
  • Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an“at will” relationship.

Qualifications

First Aid and CPR certified
Guest service oriented
Honest, and follows established policies and procedures
Organized and attentive to detail
Hard working, team player
Strong communication skills
Able to handle and manage confidential information
Able to hike over varied terrain in a mountain environment for several hours.

Educational Requirements

High school diploma (or equivalent) required.
Some college desired.

Experience Requirements

Five years’ experience skiing/riding at Winter Park Resort
Guide experience or similar knowledge base
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