Asst Mgr: Front Office

October 15, 2019
Breckenridge Ski Resort


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




Gravity Haus Breckenridge is the adventure destination and social haus for the modern adventurer. Replacing the former Village Hotel at the base of Breckenridge Ski Resort’s Peak 9, the newly renovated and tech-forward ski-in/ ski-out boutique property features 60 distinctly-curated rooms and a variety of sleeping configurations to accommodate every type of traveler. Designed to activate a community of like-minded outdoor enthusiasts year-round, Gravity Haus offers ongoing insider experiences ranging from outdoor excursions to social programming.  Onsite amenities at Gravity Haus include Dryland fitness and sports recovery center, Backcountry discovery center, a super trampoline, StarterHaus, a new coworking space, farm-to-cup Unravel coffee, nourishing dining at Cabin Juice, a Japanese-inspired onsen and more. 

Be part of a team of like-minded outdoor enthusiasts at Gravity Haus Breckenridge. Gravity Haus team members will enjoy an exciting workplace geared towards providing an elevated, authentic guest experience to our valued guests and membership community. Gravity Haus staff must be passionate about the outdoors, fitness, recreation, wellness, and environmental stewardship. Those who do respect the art of servitude and genuinely feel good when serving others need not apply. The flagship property in Breckenridge is opening for the 2019-20 Ski Season and is currently accepting applications for all service positions.  In addition to eco-conscious amenities and operations, Gravity Haus takes an active role in conserving and protecting our natural surroundings. Through partnerships with the National Forest Foundation and Protect Our Winters (POW) Gravity Haus promotes stewardship through onsite programming, give-back initiatives, and outdoor excursions.


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Join the team and enjoy perks such as a Free Epic Pass for yourself & your dependents, discounted ski passes for friends and family, discounted employee meals, medical, dental, vision, 401K, paid time off, sick time, retail/rental, hotel, and restaurant discounts, free leadership classes, employee recognition programs, and so much more!


Manage all operational activities of the hotel's Front Desk to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicates effectively in writing and verbally to provide clear direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front desk staff to ensure that the Gravity Haus standards of quality are met. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/Resort. Spearheads customer service focus throughout the Front Desk and participates in hotel quality forum focusing on continuous improvement.


Essential Job Functions:

  • Be the final authority in dealing with all individual guest issues as they occur and try to resolve the issues to a satisfactory outcome for the guest/Resort and updates guest history accordingly.
  • Monitor room blocks on a daily basis to maximize revenue, prevent overbooking and ensure proper room availability and reservations.  
  • On a daily basis ensure that all arrivals are set up correctly, by checking room types, group billing, individual FIT rates and special requests.
  • Ensures smooth operations at the Front Desk by supporting and leading the Front Desk Agents
  • Assist the Front Desk Supervisor and Front Office Manager in ensuring employees in the Front Office are performing their daily tasks according to Gravity Haus Standards.
  • Maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.  
  • Facilitates/ schedules departmental meetings, pre-con meetings for groups staying at the hotel, management trainee meetings, and hotel management meetings as required.
  • Authorize payroll on a weekly basis
  • Reviews current day's expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered
  • Ensuring good safety practices of employees and guests throughout the hotel, and proper emergency and safety procedures are followed.    
  • Conduct site tours of the hotels guest rooms and general areas.  
  • Assist the accounting department in resolving billing issues on guest folios.
  • Assist the Front Office Manager in Pre-assigning all arrivals and managing room inventory.
  • Performs all special projects as requested by Front Office Manager, Director of Rooms, and General Manager.
  • Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
  • Conduct interviews, and perform reference checks of potential new hires within the Front Desk and Night audit.
  • Organize and administer on the job training for new employees.
  • Participate in training classes set up by the Gravity Haus and Vail Resorts.   
  • Follow proper cash handling procedures outlined in the bank contract and the training manual.
  • Complies with all Resort policies, procedures and standards of operation.
  • Ensures the front office leads the charge in regard to recycling efforts and environmental initiatives. 
  • Performs any additional tasks or projects as required.
  • Empowers associates to provide excellent customer service
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Ensures associates understand expectations and established standards.
  • Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns
  • Able to assume responsibilities of Front Office Manager in his/her absence
  • Oversee the Concierge Team. Commissions, Payroll, Scheduling, Hiring, Performance Review


List Specific Knowledge, Skills, and Abilities Needed for Position:

Education:  HS diploma required.  College Degree in hospitality or business related field preferred.

Computer Operations: Word, Excel, Outlook required; SMS preferred.

Licenses and/or Accreditations: CPR Certification and/or First Aid Training preferred. 

Previous Work Experience: Minimum of two years of Front Desk experience in a property of similar size and quality. 

Previous Supervisory Experience: One year supervisory experience required; previous front desk or hospitality experience as supervisor or manager preferred. 

Language Ability:

Ability to read and comprehend complex correspondence. 

Ability to effectively present detailed information both verbally and in written form to guests, fellow Executives and employees throughout the organization.

Other: Ability to communicate in other languages


If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 175943

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