Director of Mountain Operations

March 23, 2020
Stevens Pass Mountain Resort


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Job Classification: Year Round

Job Type: Full Time

Location: Stevens Pass, WA


Job Summary

The Director of Mountain Operations provides oversight and leadership of all on mountain operations departments: ski patrol, lift maintenance, lift operations, grooming, snowmaking, race/events, environmental, Nordic, vehicle maintenance, mountain construction and summer operations support of bike park operations.  As a member of the Resort’s senior management team the position assists in the development, communication and implementation of Resort goals & initiatives. 


Job Responsibilities

  • Accountable for all mountain operations goals while contributing to overall resort and corporate goals and initiatives.
  • Create and oversee departmental budgets while tracking performance expectations.
  • Lead Stevens Pass employee and guest safety efforts.
  • Develop leaders within the mountain operations organization to improve leadership within current roles and to prepare for increased responsibility and succession.
  • Directly manage the establishment of goals and development plans and the evaluation of performance for direct reports and oversee these processes for the entire mountain operations division.
  • Build strong, positive relationships with key external stakeholders including the US Forest Service, WA State Parks and Rec commission and other local, state and federal regulatory agencies.
  • Maintain subject matter expert status of mountain operations functions, proactive industry trends and potential impacts on and opportunities for Stevens Pass.
  • Partner with Health and Safety Manager to create Emergency Response Plan. Train to the plan and act as Incident Commander for emergency situations.
  • Update and review annual Forest Service operational and avalanche control plans.
  • Ensure company records are updated and necessary permits are in place for continued operation.
  • Increase operational efficiency and effectiveness through on-going intra and inter-departmental communication and cooperation.
  • Actively participate in Mountain Operations best practice groups.
  • Lead the mountain operations efforts to improve employee safety and eliminate employee work compensation incidents.
  • Lead the effort to eliminate vehicle incidents within the mountain operations team, including reducing use of snowmobiles.
  • Prioritize and adapt in a constantly changing business and environmental setting.
  • Act as Vail Resorts representative with the local community as necessary.


Job Requirements


  • High School Diploma or equivalent  
  • 15 years in the Ski Industry, Advanced skiing/riding ability and Crisis Management
  • 5 years within Senior Leadership managing multiple departments
  • Standard Microsoft Office applications
  • Effective interpersonal communication skills, written & verbal communication; Strong Public Speaker
  • Knowledge of explosives, handling of hazardous materials and compliance of areas of oversight through regulatory agencies.



  • Prior Vail Resorts experience
  • Experience with PeopleSoft and Success Factors 
  • College Degree




Do you love the mountains and wonder what it would be like to work at a mountain resort? Looking to try something new and learn how to ski, snowboard or downhill mountain bike? Are you looking to meet new friends from all over the country and world? If you answered yes to any of these questions, we invite you to come join our community at Stevens Pass today! Why not work where you play, and let Stevens Pass be your office.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 212390

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