Front Desk Agent (Housing Available) – Gravity Haus – Breckenridge – Year Round

Published
January 18, 2020
Location
Facility
Breckenridge Ski Resort

Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

Gravity Haus Breckenridge is the adventure destination and social haus for the modern adventurer. Replacing the former Village Hotel at the base of Breckenridge Ski Resort’s Peak 9, the newly renovated and tech-forward ski-in/ ski-out boutique property features 60 distinctly-curated rooms and a variety of sleeping configurations to accommodate every type of traveler. Designed to activate a community of like-minded outdoor enthusiasts year-round, Gravity Haus offers ongoing insider experiences ranging from outdoor excursions to social programming.  Onsite amenities at Gravity Haus include Dryland fitness and sports recovery center, Backcountry discovery center, a super trampoline, StarterHaus, a new coworking space, farm-to-cup Unravel coffee, nourishing dining at Cabin Juice, a Japanese-inspired onsen and more. 

Be part of a team of like-minded outdoor enthusiasts at Gravity Haus Breckenridge. Gravity Haus team members will enjoy an exciting workplace geared towards providing an elevated, authentic guest experience to our valued guests and membership community. Gravity Haus staff must be passionate about the outdoors, fitness, recreation, wellness, and environmental stewardship. Those who do respect the art of servitude and genuinely feel good when serving others need not apply. The flagship property in Breckenridge is opening for the 2019-20 Ski Season and is currently accepting applications for all service positions.

 

Housing available on a case by case basis.

In addition to eco-conscious amenities and operations, Gravity Haus takes an active role in conserving and protecting our natural surroundings. Through partnerships with the National Forest Foundation and Protect Our Winters (POW) Gravity Haus promotes stewardship through onsite programming, give-back initiatives, and outdoor excursions.

 

THIS POSITION IS MANAGED BY VAIL RESORTS

 

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Join the team and enjoy perks such as a Free Epic Pass for yourself & your dependents, discounted ski passes for friends and family, discounted employee meals, medical, dental, vision, 401K, paid time off, sick time, retail/rental, hotel, and restaurant discounts, free leadership classes, employee recognition programs, and so much more!

 

 

The primary responsibilities of a GRAVITY HAUS FRONT DESK AGENT involve checking guests in and out of the hotel, educating guests about the hotel and destination amenities, providing exceptionally warm and customized service to all guests, making reservations, answering phones and assisting with general guest questions and service requests in a manner consistent with brand standards.  Job responsibilities include (but are not limited to):

  • Provide an unusually memorable positive guest service experience for each and every guest.
  • Look your very best everyday.
  • Bring a positive can-do attitude to work.
  • Show a genuine interest in all your guest interactions.
  • Ensure standard of the day are posted and adhered to:
    • Read the logbook and most recent MOD report to ensure knowledge of all events.
    • File MOD reports and post pre-shift meeting.
    • Check for any group arrivals.
  • Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up.
  • Own all guest requests and ensure they are followed up within 15 minutes of the request.
  • Follow up with a phone call.
  • Review VIP list and ensure knowledge of VIP names.
  • Look at inventory and shift inventory if necessary. Review site tours and ensure housekeeping is aware of room to use.
  • Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary.
  • Ensure all rooms are filed under the correct room number and name.
  • Ensure bucket checks are done at least once per shift and all problems remedied before shift end.
  • Ensure all requests are logged in MOD report.
  • Ensure emergency reports are printed and filed correctly. 
  • Must follow all SOX compliance procedures
  • Ensure all guest room moves are noted and completed and cancelled if applicable.
  • Deliver amenities, luggage assist, maintenance duties
  • Responsible for handling a cash bank, signing in and out.
  • Must follow division resort grooming standards

 

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 188247

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