Front Desk Associate

at Stowe Mountain Lodge
Location Stowe, VT
Date Posted August 10, 2018
Category Customer Service
Job Type Full-time

Description

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Essential Functions

  • Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out and respond promptly with your personal spirit, however busy and whatever time of day
  • Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
  • Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
  • Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency

Skills

Technical proficiency (basic computer applications).
Attention to detail and excellent customer service skills.

Qualifications

Flexible schedule to include early mornings, evenings, weekends and holidays
Strong organizational and time management discipline.
Solid judgment and ability to resolve conflicts effectively.
Operate effectively in stressful situations.

Educational Requirements

High school diploma or equivalent required. College degree preferred.

Experience Requirements

1-3 year’s prior hotel or hospitality experience preferred.
Experience in a 4 star or 5 star property preferred.
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