Spa Concierge

at Stowe Mountain Lodge
Location Stowe, VT
Date Posted August 12, 2018
Category Customer Service
Job Type Full-time

Description

This position is responsible for the scheduling of spa appointments, greeting and escorting the guests to treatment areas, all while providing information concerning Spa services, treatments, and products. This individual will also provide support in communicating spa incentives, guest requests and programs to all departments related to the transaction.

Essential Functions

  • Answer telephones in friendly and courteous manner, providing information, schedule appointments and taking the necessary notes
  • Complete payment transactions prior or post a guests spa/salon treatment
  • Assist in the professional and clean image of all spa and surrounding facilities
  • Communicate all necessary guest information, allergies, and request to the appropriate service provider

Qualifications

Skills

Must be detail oriented and have excellent communication skills

Qualifications

Must be 18 years of age or older.
Must have flexible schedule to include evenings, weekends and holidays as needed

Educational Requirements

Industry related certifications or education a plus

Experience Requirements

Previous experience in the spa or salon industry preferred
Previous customer service and cash handling experience required
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