At our Bank, we believe common sense is more than just banking. We believe in finding financial solutions that cater specifically to our client’s needs. We are looking for talented associates who understand the complexities of life and will offer simple solutions that best fit the needs of our clients.
If this is what you believe in, then you’re definitely right for us. And, we might be the right bank for you.
This job requires connecting with people quickly in an outgoing, friendly manner. The use of persuasive communication skills to gain the interest and involvement of others in the work process is an important aspect of the job. An extreme sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards and policies. The motivation for this position comes from a strong sense of duty and a feeling of responsibility for completing work both quickly and correctly. A faster than average work pace is necessary combined with impatience for results. Follow-up of delegated work must be very thorough. Decision making will be done with the ideas and advice of others, but always carefully and cautiously within the guidelines of established company policy. Selling ideas to others and the ability to train, teach and motivate a team are strong aspects of this position. Change is an ongoing occurrence of this job and will be approached conservatively and with the support and guidance of management.
As a Universal Banker, you will provide exceptional customer service, and spend the majority of your time working with clients. You will be responsible for a variety of tasks including introducing clients to new products and services, developing relationships with business partners to maximize sales opportunities, managing a client portfolio, process account transactions, achieving specific sales and service goals while balancing operational duties, and following the Customer Privacy and Information Policy & Procedure for communication with clients. Additionally, Universal Bankers will split their time between Teller and Personal Banker functions and are expected to always balance their cash drawers, build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.
All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
•High school diploma or equivalent
•Must be/become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act.
•This position requires ongoing compliance with all mortgage regulatory requirements and related NBH's compliance policies including acceptable background check investigation results.
Desired Qualifications: Ideal candidates for this position should possess some or all of the following qualifications:
•Associates Degree of higher
•6 Mo. Banking/sales experience or relevant job experience
•Cash handling experience
•Bilingual language skills
•Effective written, verbal and interpersonal communication skills; demonstrated ability to speak effectively to internal and external clients.
•Strong attention to detail and ability to complete work accurately.
•Ability to think logically in order to analyze situations and make sound decisions.
•Ability to handle multiple tasks simultaneously.
•Capacity to work with multiple computer and software systems.
•Ability to calculate figures and amounts such as cash back and percentages.
•Hours can vary from 7:30am-6:30pm M-F and Saturday 7:30am-4:30pm.
•Standing for extended periods of time.
•Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
•Must be able to push, pull, pull up, bend, lift at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp other items with hands, for either extended periods of time or many times throughout the workday.
•Must be able to work overtime to the extent necessary.