Matthew Gurnsey

Represented property in tourism, business, and local government organizations through meeting and event attendance to increase community engagement initiatives.
Led and presented comprehensive reports at board meetings by providing actionable insights and strategic recommendations resulting in a 10% quality assurance rating increase (82% to 92%) and a 14% increase in guest review scores (4.1 to 4.8).
Collaborated on sales and budget goal setting (including revenue and profit and loss reporting).
Coordinated with contractors to deliver projects on-time and on-budget through effective project management, achieving 95% on-time completion rate.
Managed J1-Visa program students for seasonal staffing through adherence to regulatory requirements, resulting in enhanced guest experience and positive student cultural interaction.
Hired staff and implemented training and team building programs, doubling staff retention rate and renewing all property certifications for pool, food and alcohol service in compliance with requirements.

Collaborated with contractors, Cambria brand administration, and ownership for 92% on-time and on-budget completion of hotel construction and FF&E.
Managed all hotel operations (including hotel budgeting and forecasting, accounts payables/receivables, strategic planning) through implementation and compliance with all company policies, achieving corporate and brand standards.
Monitored and developed team member performance particularly with department heads, to provide supervision and professional development, counseling and evaluations, and recognition and reward.

Represented property in local business and government organizations through meeting and event attendance to develop community partnerships.
Collaborated with contractors, brand administration, and ownership for hotel construction and FF&E.

Supervised teams of front desk agents and housekeepers in alignment with corporate guideline to ensure guest satisfaction.
Participated in establishing budgets and fund allocation to departments.
Managed conflict resolution and provided guidance to staff to support guest rating average of 4.4.

Performed over 1,000 gigs in venues across the US and Canada.
Created and performed educational programming for audiences of all ages.
Created and edited the website, blog and online monthly newsletter using Adobe Creative Suite, WordPress, and social media for enhanced venue and audience engagement.
Performed in radio and television interviews, advertising, and promotion slots nationwide.