Job Qualifications

• Current CMA Certificate
• CMA of three years of health care related experience required; two years of previous medical office experience highly preferred
• Advanced proficiency in Microsoft Office and knowledge of office based computer system required
• Athena software experience a plus
• CPR certification required

Skills

• Ability to write legibly, read and comprehends medical/surgical terminology
• Data entry skills, good written and verbal communication skills, good organizational skills
• Ability to work in high stress situations required
• Able to demonstrate the ability to work collaboratively with members of the health care team.
• Ability to multitask

Clerical Duties

• Opens office, turn on lights
• Greets patients and visitors upon arrival to the office
• Ensures appropriate paperwork is completed by patient (i.e. ABN’s, consents for minors)
• Verifies custodial papers are obtained and filed into chart
• Ensures correct insurance information is on file
• Registers patients into computer system
• Scans insurance cards and ID into computer system
• Schedules & maintains office appointments
• Ensures documents are being processed in Athena’s clinical inboxes
• Handles and processes Medical Record requests, enter charges and process payments when indicated
• Answers incoming calls and directs call to appropriate person
• Performs cashier duties including collecting copays and balances
• Data entry of daily office charges and weekly surgery charges
• Maintains logs and statistics as required such as End of Month Checklist-Daily Refrigerator temperature
• Coordinates and Schedules incoming referrals from PCP offices
• Runs end of day reports
• Ensures daily deposits are accurate
• Calls patient ticklers for follow up care
• Handles missing slips of charges such as pending pathology reports
• Chart prep-obtain chart information from previous chart- data entry into new chart
• Ensures all testing results/consult notes are in medical chart prior to upcoming appointment/surgery
• Appropriately and accurately schedules surgical cases according to the facility’s policy
• Prepares preliminary and revised final surgical schedule and provides to physician
• Completes Surgery packets-including H&P form, printing of clinical/admin notes
• Obtain pre-op/hold blood thinner clearances if needed
• Schedule post op appointment
• Ensure CPT codes are current/correct and notate global dates for surgery
• Prepare post op meds for patients
• Schedules PAT appointment with facility prior to surgery

Assists with personal care, treatments, procedures

• Patient assessment is complete and accurate including obtaining reason for visit, update pharmacy information, obtaining patients PCP and referring provider, obtaining patients allergies and medications, obtaining patients smoking status and past medical surgeries/health history
• Care is implemented according to assessment of patient needs
• Provides service with a courteous warm and gentle manner respecting patient privacy
• Demonstrates appropriate technique when performing treatment and procedures
• Ensures exam room is set up with proper surgery equipment supplies prior to in office surgeries/procedures
• Ensures all testing results are in chart prior to appointment
• Goes over surgery/procedure pre-op instructions with patients and answers any concerns/questions
• Ensures specimens are labeled correctly and transport pickup is scheduled
• Completes assigned procedures with minimal risk to patients
• Treatments and procedures are administered in a gentle and caring manner and are fully explained before being administered
• Treatments and medications are administered within established time frames and delays are documented
• Demonstrates ability to obtain accurate vital signs-height/weight, heart rate, O2 levels
• Recognizes and reports abnormal patient vital signs and changes in clinical condition
• Prepares treatment rooms for patient examinations
• Cleans treatment rooms following patient examinations
• Documents the patients HPI,ROS, PE and findings on procedures performed by physician
• Updates Health History if needed prior to surgery consent
• Documents diagnosis and any orders dictated by physician-i.e.-Radiology testing, referrals and medications needed
• Cleans and sterilizes medical equipment and instruments
• Ensures scope solution is tested and temperature is in normal limits
• Properly disposes of contaminated supplies
• Assists physicians during in office procedures/surgeries
• *The company reserves the right to add or change duties at any time

Maintains Office Equipment and Supplies/Cleaning of Office

• Maintains proficiency in all computer software skills for office duties
• Utilizes copier machines, calculators and fax machines safely and performs routine maintenance as appropriate if needed
• Maintains supplies in allergy clinic
• Signs for incoming packages
• Assists in putting away supplies
• Demonstrates skill in the use of patient care products appropriate to area
• Will maintain current knowledge base related to patient care products utilized and will identify unsafe equipment, remove from service and facilitate repair
• Stock Allergy lab/room weekly
• Wipes down Patient Rooms daily
• Charge of daily/weekly cleaning of lab and Allergy clinic
• Assists in daily removal of office trash

Referrals/Testing

• Contact physician’s office to refer patient and obtain date, time and location of appointment
• Chart export all medical records to physician’s office prior to appointment
• Contact patient’s insurance company to see if tests/surgeries require prior authorization
• Coordinates and schedules testing for patients
• Schedule follow-up appointment to review results of testing
• Triage patient’s symptoms and/or questions

Maintains Office Equipment and Supplies/Cleaning of Office

• Maintains proficiency in all computer software skills for office duties
• Utilizes copier machines, calculators and fax machines safely and performs routine maintenance as appropriate if needed
• Maintains supplies in allergy clinic
• Signs for incoming packages
• Assists in putting away supplies
• Demonstrates skill in the use of patient care products appropriate to area
• Will maintain current knowledge base related to patient care products utilized and will identify unsafe equipment, remove from service and facilitate repair
• Stock Allergy lab/room weekly
• Wipes down Patient Rooms daily
• Charge of daily/weekly cleaning of lab and Allergy clinic
• Assists in daily removal of office trash