Summary:

Monitor the property using a digital surveillance system to ensure compliance with gaming regulations; maintains shift log & reports suspicious activities. Also responsible for camera installations/moves, routing wires into the video matrix, then into the storage units (servers) which are entirely IP based (analog – matrix – digital).

Essential Functions and Responsibilities:

• Assist in the training of new hires and participate in all on-going Department training.
• Monitor and report any deviation or issue of non-compliance from the property’s policies and procedures.
• Monitor and report any unusual or suspicious activity in or on the perimeter of the property.
• Monitor and report any unauthorized access to sensitive areas of the property.
• Monitor and report any violation of gaming integrity including cheating at play and suspicious financial transactions.
• Log and respond to radio calls.
• Maintain a log of the routine tasks performed within the Surveillance room and on the gaming floor.
• Observe all internal cash asset transfers and escorts.
• Install new wire, cameras, and software upgrades.
• Configure, and maintain network services, equipment and devices.
• Administer to the matrix, servers and server clusters.
• Manage all system back-up and restore protocol.
• Plans and supports network and computing infrastructure.
• Troubleshooting analysis of servers, workstations and associated systems.
• Documents network problems and resolution for future reference.
• Monitors system performance and implements performance tuning.
• Manage user accounts and permissions.
• Provide outstanding customer service in a timely manner to both guests and fellow team members.
• Performs other duties as assigned