Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

This is a senior-level position requiring experience in P&C account management. Experience in BPO insurance contracts, contact center operations, client services, or account management is preferred. In addition, responsibilities of this role include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Account Managers are responsible for managing the day to day client relationship including strategic planning, change management, process creation and adherence, and service delivery. In this role, you will act as the primary point of contact for our P&C clients and the MCI operations and shared services team.

Key Responsibilities:

• Develop a detailed understanding of client products and services
• Manage growth and oversee the sales operation
• Improve and strengthen existing P&C programs
• Provide input, innovation, and support to the Management Team
• Project management of new launches and initiatives, including process design and implementation
• Ensure program efficiency and financial performance

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Qualified candidates will be willing to learn new products, processes, and technology. In addition, candidates should be positive, driven, and confident individuals that will professionally represent the company and its customers.

Other Enterprise Account Manager Qualifications Include:

• Requires 10+ years of insurance experience building and managing Property and Casualty and Life insurance programs
• Ability to work professionally in a fast-paced environment
• Proficient in Microsoft Office Suite products
• Experience managing complex business process
• Effective communication skills
• Problem-solving and analytical ability
• Professional designation (CPCU/CIC/AAI/CISR) preferred