Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a detail-oriented and hands-on Manager of Accounting to oversee daily accounting operations and ensure accurate financial reporting. This role is dedicated to supporting our MarketForce team, playing a critical part in maintaining compliance, driving efficiency, and delivering timely, actionable financial insights.

The ideal candidate is a proactive leader who thrives in a fast-paced, service-oriented environment and brings a strong foundation in accounting best practices. You’ll lead a team of professionals, manage the month-end close process, and collaborate with stakeholders to ensure financial data integrity and operational success.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities

• Manage the day-to-day accounting functions for MarketForce, including general ledger activities, reconciliations, and journal entries.
• Supervise and develop a team of accountants, ensuring timely completion of monthly, quarterly, and annual close processes.
• Prepare and review financial reports, statements, and variance analyses for accuracy and completeness.
• Maintain compliance with internal policies, accounting standards (GAAP/IFRS), and audit requirements.
• Monitor and improve accounting processes and systems to increase accuracy and efficiency.
• Support internal and external audits by preparing required documentation and responding to audit inquiries.
• Collaborate with FP&A, operations, and other cross-functional teams to provide financial insights and support business initiatives.
• Assist in the implementation of new accounting standards, process improvements, and technology tools.
• Ensure data consistency, reporting accuracy, and clear documentation across all financial records.
• Support the Director of Accounting with strategic initiatives, special projects, and ad hoc reporting.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree in Accounting, Finance, or related field; CPA or equivalent preferred.
• 6+ years of progressive accounting experience, with at least 2 years in a supervisory or managerial role.
• Experience in a BPO, shared services, or multinational business environment is highly desirable.
• Strong understanding of accounting principles, financial reporting standards, and internal controls.
• Proficiency in ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Excel.
• Excellent organizational and analytical skills with strong attention to detail.
• Ability to prioritize and manage multiple deadlines in a dynamic environment.
• Strong interpersonal and communication skills, with the ability to collaborate across departments.
• Commitment to continuous improvement and professional development.