Crowne Plaza North Augusta is seeking a dependable and detail-oriented Night Auditor to join our team. This role is essential to the overall success of hotel operations, serving as the primary point of contact for guests overnight while ensuring accurate financial reporting and smooth front desk operations.

The ideal candidate will deliver exceptional guest service, handle check-ins and guest inquiries with professionalism, and maintain a safe and welcoming environment during overnight hours. In addition, this role is responsible for completing nightly audits, reconciling accounts, and ensuring all financial transactions are accurate and properly recorded.

At Crowne Plaza North Augusta, we pride ourselves on delivering a high-quality guest experience, and we are looking for someone who is reliable, attentive to detail, and committed to excellence.

• Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters’ fees, tips paid out, and settlements by type and cashier.
• Run audit reports and journals from all credit card and computer systems.
• Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations.
• Make corrections and adjustments and handle any computer issues that may arise.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
• Review and correct discrepancies in the Front Desk System.
• Coordinate with the front desk and restaurantar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
• Ability to communicate effectively with guests, vendors, and other associates.
• Ability to adhere to all applicable Federal, state, local, safety, and health standards.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.
• Ability to accurately reports information.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required Hotel meetings.

Requirements:

• High school education and relevant training and experience required. Additional education preferred.
• At least one year of relevant experience required.
• Ability to timely obtain any required licenses or certificates.
• CPR training and first aid training preferred.
• Additional language ability preferred.