Dylan Kubala

Experienced Fulfillment Associate

Experience in:


Inventory Management

Customer Service

Order Management



ERP Systems

Helpdesk Software

Microsoft Office/Google Suite Apps



To start a career in a new state with more opportunities to pursue hobbies I enjoy.

Phone Number


Bachelors in International Business with a Minor in Management @ Niagara University
Aug 2015 — May 2019


Logistics Associate @ American Technologies
Jan 2022 — Current

• Utilize ERP system to ship company orders, track stock and maintain data
• Handle and approve customer support/return tickets
• Support warehouse team on various tasks and projects

Fulfillment Lead @ Volara.ai
Nov 2020 — Jan 2022

• Reported to VP of Operations with the ultimate task of removing him from day-to-
day projects
• Duties included, fulfilling custom customer orders, shipping/receiving, inventory
management, customer service, hotel installation, and all reporting associated
• Responsible for determining what needed to be delegated and training employees
on those duties

Customer Order Management Coordinator @ Sefar Inc.
Jul 2019 — Sep 2020

• Act as single point accountability for the groups order entry and expediting
• Responsible for inquiries, quotes, and following up on quotations until final
• Work with others in my group to optimize the order entry and expediting functions
for continuous improvement
• Work with sales department to develop and implement account strategies

Customer Service Associate @ UPS Store
Oct 2018 — Jul 2019

• Receive incoming packages/shipments
• Maintain Inventory systems
• Assist customers with Shipping, Returning, Copying, Faxing, Printing etc.

Customer Service Associate @ Lowe's
May 2018 — Jul 2018

• Showed customers the location of certain items
• Helped with the selection of products
• Assisted with merchandise loading and inform customers of promotions

Package Handler @ Fedex Corporation
May 2017 — Aug 2017

• Loaded and unloaded packages to and from trucks as quickly as possible
• Utilized RFID technology to update databases of incoming and outgoing packages

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