- Orchard Park, New York
- July 20, 2022
Experience in:
Fulfillment
Inventory Management
Customer Service
Order Management
Skills:
ERP Systems
Helpdesk Software
Microsoft Office/Google Suite Apps
Goals:
To start a career in a new state with more opportunities to pursue hobbies I enjoy.
Education
Experience
• Utilize ERP system to ship company orders, track stock and maintain data
• Handle and approve customer support/return tickets
• Support warehouse team on various tasks and projects
• Reported to VP of Operations with the ultimate task of removing him from day-to-
day projects
• Duties included, fulfilling custom customer orders, shipping/receiving, inventory
management, customer service, hotel installation, and all reporting associated
• Responsible for determining what needed to be delegated and training employees
on those duties
• Act as single point accountability for the groups order entry and expediting
functions
• Responsible for inquiries, quotes, and following up on quotations until final
resolution
• Work with others in my group to optimize the order entry and expediting functions
for continuous improvement
• Work with sales department to develop and implement account strategies
• Receive incoming packages/shipments
• Maintain Inventory systems
• Assist customers with Shipping, Returning, Copying, Faxing, Printing etc.
• Showed customers the location of certain items
• Helped with the selection of products
• Assisted with merchandise loading and inform customers of promotions
• Loaded and unloaded packages to and from trucks as quickly as possible
• Utilized RFID technology to update databases of incoming and outgoing packages