Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Help us build the future of our team.
Talent Acquisition is a cornerstone of our company’s success. We’re looking for a motivated, goal-oriented professional with at least 1 year of experience in recruiting or human resources to join our team. If you thrive in both independent and collaborative environments, we’d love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

As a Talent Acquisition Specialist, you’ll manage the full recruitment life cycle—from sourcing and screening candidates to coordinating interviews and supporting onboarding. You’ll also contribute to improving our hiring processes and tools while maintaining accurate employee records.

Key Responsibilities:

• Conduct phone interviews and schedule on-site interviews with candidates.
• Manage inbound and outbound candidate communications.
• Track applicant progress in our recruitment system.
• Travel locally to promote job opportunities (e.g., post flyers, attend job fairs, network).
• Collaborate with the Talent Acquisition Manager on advertising strategies and hiring events.
• Perform background checks, drug screenings, and other pre-employment tasks.
• Maintain and organize employee files and HR records.
• Generate daily and weekly recruitment activity reports.
• Stay current on employment laws and HR best practices.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

This role is about building relationships and turning insights into hiring success. We provide world-class training, so if you’re positive, driven, and eager to grow, we want to hear from you!

Required

• Must be 18 years of age or older
• High school diploma or equivalent
• At least 1 year of recruiting or HR experience
• Strong data entry and computer skills
• Fluent in English (spoken and written)
• Excellent organizational, written, and verbal communication skills
• Ability to type at least 20 words per minute
• Reliable high-speed internet (20 Mbps+ download speed)
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Ability to work scheduled shifts, including during training
• Strong attention to detail and ability to multitask
• Customer service mindset with problem-solving skills
• Ability to work in a fast-paced, team-oriented environment