Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a Talent Acquisition Specialist who will take ownership of sourcing, attracting, and hiring high-quality talent across the organization. This individual will play a crucial role in shaping the candidate experience by ensuring every applicant receives timely communication, clear guidance, and a professional recruitment journey from first contact through onboarding.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Collaborate with hiring managers to understand staffing needs and develop effective recruitment strategies.
- Source and attract candidates through various channels, including job boards, social media, networking, job fairs and referrals.
- Screen resumes and applications to identify qualified candidates for open positions.
- Conduct initial phone screenings and interviews to assess candidate qualifications and fit for the role.
- Coordinate and schedule interviews with hiring managers and candidates.
- Facilitate the selection process, including administering assessments, conducting reference checks, and extending job offers.
- Develop and maintain strong relationships with candidates, ensuring a positive candidate experience throughout the recruitment process.
- Utilize applicant tracking systems (ATS) and other recruitment tools to manage candidate pipelines and track recruitment metrics.
- Stay updated on industry trends and best practices in talent acquisition to continuously improve recruitment processes.
- Produces daily and weekly reports regarding recruitment endeavors Keeps employment records for future utilization.
- Assist with other related tasks and projects as needed.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Proven experience as a Talent Acquisitions Specialist, Recruiter, or similar role.
- Strong understanding of recruitment principles and practices.
- Excellent communication and interpersonal skills.
- Ability to effectively manage multiple priorities in a fast-paced environment.
- Proficiency in using applicant tracking systems (ATS) and other recruitment tools.
- High level of professionalism and integrity.
