- Toole, Utah
- January 9, 2022
Education
Experience
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
• Provided supportive link between external guests and internal operations.
• Worked with management team to implement proper division of responsibilities.
• Delay management and station support from the IOCC
• Lead a team of Crew Trackers by effectively communicating standards of procedure and guiding them to create an environment to be able to communicate openly and creatively by showing compassion for our crew members, while also ensuring crew legalities via Federal Regulations, contract compliance and working towards on-time departures.
• Managed accurate and efficient unit paperwork and current personnel files.
• Oversaw routine and unplanned operations, as well as support stations and IOC, to protect personnel and assets.
• Led projects and analyzed data to identify opportunities for improvement.
• Lead Team Members, overseeing hiring, training, and professional growth of employees.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Using critical thinking, data analysis, research and communication to ensure flight crews legal within FAR limits and contractual obligations, while ensuring on time departures
• Communicating with Leadership and different departments to attend trainings to further knowledge of an ever changing contracts and systems.
• Worked closely with all members of IOC, Airport Stations, Inflight and Chief Pilots to keep communications open to rectify any possibly delays/cancels and be operational support
• Provided and demonstrated tactical aspects of the game
• Maintain order, control, and discipline
• Evaluate and assess individual/team performance
• Developed and organized an educational plan to maintain high academic standards
• Train and guide team members in successfully organizing events.
• Managed administrative logistics of events planning, event booking and event promotions.
• Managed event logistics and operations.
• Slashed payroll/benefits and administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services
• Communicate effectively with Leadership/HR remotely in New York to recruit, train and provide analytical data results.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Skillfully interacted with external vendors to obtain best quality in pricing and product.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Earned repeated promotions, guiding F&B outlets, functions and teams, manage P&L and front- and back-of-house operations, integrating catering operations by creatively and effectively communicating with nearby business and residents, oversee quality controls, budget management, safety compliance, recruitment and performance of restaurant team members
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Skillfully interacted with external vendors to obtain best quality in pricing and product.
• Managed office functions, schedules of staff and crew members for court depositions, and oversaw daily operations
• Hired, trained and onboarded employees, as well as, court reporting school students
• Slashed office expenditures by creating in-house design, shipping, digitization of video and paper court documents, as well as creating a nearly paperless daily operation.
• Assessed manufacturing processes and recommended improvements to increase productivity.