- Colorado, Durango
- June 6, 2024
- Responsible for day-to-day operations of businesses from full and limited-service hotels, reservations office/call center and retail store
- Proven ability to manage multiple tasks and deadlines including multiple complicated reservation and point of sale system implementations and other large projects
- Extensive customer service experience in person, by phone, email, web chat, via video and tele conferencing
- Financial management including tracking and coding corporate card purchases, balancing daily transactions and deposits, budgeting, and P&L management
- Familiar with relevant Office products and experience with various reservations systems as well as multiple online inventory management and reporting platforms
- Experience with HR tasks such as hiring, on-boarding/off-boarding, and payroll processing using various platforms
- Colorado Trail solo thru hike completer, July/August 2021
Education
Minor-Political Science
Certificate of Study- Central/Eastern European and Russian Studies
Experience
General Responsibilities:
• Executed weekly AP processing for both the Durango and Grand Rapids locations
• Responsible for credit applications and tax exemptions for various states with vendor partners
• Managed company purchasing and installer credit card and reimbursement approval
• Coordinated closely with AR, Logistics, Project Management, and Purchasing teams
Projects/Acquired Skills/Recognitions
• Implemented paperless 3-way matching process after transition to new ERP system
• Conducted monthly physical inventory count for Durango Assembly and Fabricating shops
• Tasked with collection of customer sales tax documents and other audit back
• Assisted in transition from QuickBooks to Odoo ERP system
General Responsibilities:
• Grew ticket revenue to over $17 million peak year including average of 7% growth 2015-2017
• Managed daily operations of reservations and ticket office staff and seating inventory
• Balanced daily department credit card and cash transactions
Projects/Acquired Skills/Recognitions
• Built out complex regular season and special event schedule and fares in reservations system
• Developed and contracted train packages with local vendor partners
• Integral part team developing and the deployment of adjusted services in 2018 and 2020
• Manager of the Year 2015
General Responsibilities:
• Oversight of daily store operations in competitive outdoor retail market
• Responsible for store merchandising and inventory controls 2013-2014
• Coordinated all inventory receiving and returns to and from main warehouse
Projects/Acquired Skills/Recognitions
• Promoted from Assistant Store Manager in May 2014
• Headed company committee on community outreach
• Liquidated physical assets of Durango store and assisted with closings on Front Range