Rob Suter

Experienced Hospitality/Tourism and Retail Manager
  • Responsible for day-to-day operations of businesses from full and limited-service hotels, reservations office/call center and retail store
  • Proven ability to manage multiple tasks and deadlines including multiple complicated reservation and point of sale system implementations and other large projects
  • Extensive customer service experience in person, by phone, email, web chat, via video and tele conferencing
  • Financial management including tracking and coding corporate card purchases, balancing daily transactions and deposits, budgeting, and P&L management
  • Familiar with relevant Office products and experience with various reservations systems as well as multiple online inventory management and reporting platforms
  • Experience with HR tasks such as hiring, on-boarding/off-boarding, and payroll processing using various platforms
  • Colorado Trail solo thru hike completer, July/August 2021
Phone Number


Bachelor of Arts-History @ Colorado State University
Aug 1998 — May 2002

Minor-Political Science
Certificate of Study- Central/Eastern European and Russian Studies


Reservations Manager @ Durango & Silverton Narrow Gauge Railroad
Jan 2015 — Jul 2021

Increased ticket revenue YOY 7.8% in 2015, 10.9% in 2016, 2.2% in 2017 and 70% in 2019
Responsible for over $17 million in ticket revenue during peak year
Transformed business plan in 2018 and 2020 in real time adapting to constantly changes in services
Controlled department expenses to budget and controlled expenses with changes to plan
History of growth of department profitability by controlling labor costs
Awarded Manager of the Year 2015

Store Manager @ GoLITE
Nov 2013 — Dec 2014

Produced sales in the top third of company in smallest retail store market
Directed daily operations including hiring, training, payroll, inventory control and merchandising
Retained after store closing to assist in closing front range stored due to company bankruptcy
Promoted to Store Manager in May 2014

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